I sent "Hell on Earth" via my local cancer group to the Head of Surgery and to the Head of Pathology. I did also enclose a suggestion that a written explanation of the waiting times alongside an acknowledgement for the distress patients experience should be considered.
The aim of writing "Hell on Earth" was not only for me to find a channel for my anger, fear and sadness at the cancer possibly re-occuring but also to "wake" the staff up including my doctor who are colluding conciously and unconciously with the "this is the way things are round here".
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